Terms of Service

1. Your account

• Give us accurate details and keep your password safe. You're responsible for what happens in your account.
• You must be old enough to agree to these terms where you live, and at least 16.
• If you use Klyve for a business, you agree to these terms on its behalf.

2. Your sending provider

Klyve doesn't send email from its own servers. You connect a provider of your choice (such as Amazon SES, Resend, SendGrid, Mailgun, Postmark or an SMTP server), and your emails go out through your account with them. That means:

• Your provider's own terms, limits and prices apply, and you pay them directly.
• You're responsible for keeping that account in good standing.
• We aren't responsible for your provider's outages, charges or decisions about your account.

3. Acceptable use: no spam

Email only works when people trust it. When you use Klyve, you agree to:

• Only email people who agreed to hear from you. Keep proof of consent, and use double opt-in where the law or good practice calls for it.
• Never use purchased, rented, borrowed or scraped lists.
• Follow the law, including CAN-SPAM, GDPR, and any other anti-spam and privacy laws that apply to you and your recipients. For example: say who you are, include a valid postal address where required, and don't use misleading subject lines.
• Honour unsubscribes. Klyve adds an unsubscribe link and suppresses those addresses automatically; don't work around it.
• Not send phishing, malware, illegal content, or anything that impersonates someone else or harasses people.
• Not try to break, overload or get around the security or limits of the service, including the API rate limits.

4. Your content and data

• You own your content and your contact lists. We only use them to provide the service to you.
• For your contacts' personal data, you are the controller and we are your processor, as described in our Privacy Policy.
• You're responsible for having the right to use the content and contacts you upload.

5. Pausing, suspension and termination

• To protect your sender reputation, Klyve may automatically pause a campaign when its bounce or complaint rate becomes too high.
• We may suspend or close accounts that break these terms, put the service or other users at risk, or are used for spam. Where it's reasonable, we'll tell you first and give you a chance to fix things.
• You can stop using Klyve at any time, and ask us to delete your account.

6. A free service, provided as is

Klyve is free. We work hard to keep it reliable, but we provide it "as is" and "as available", without warranties of any kind, to the extent the law allows. We may change, add or remove features. If we ever plan to shut the service down, we'll give reasonable notice so you can export your data.

7. Limitation of liability

To the extent the law allows, Klyve isn't liable for indirect or consequential losses, such as lost profits, lost data or damage to reputation, or for anything caused by your sending provider. Because the service is free, our total liability to you for any claim is limited to [amount]. Nothing in these terms limits liability that can't be limited by law.

8. Changes to these terms

We may update these terms. We'll change the date at the top, and for important changes we'll email account owners before they take effect. If you keep using Klyve after that, the new terms apply.

9. Governing law

These terms are governed by the laws of [country / state], and disputes will be handled by the courts of [place], unless the law where you live gives you the right to bring a claim locally.

10. Contact

Questions about these terms? Email legal@your-domain.